Frequently Asked Questions
Everything you need to know about our premium collection and services.
What materials are used in your scarves?
Since 2020, we have specialized in high-quality natural fibers. Our collection features 100% mulberry silk, ethically sourced cashmere, and premium wool blends designed for durability and comfort.
How should I care for my silk scarf?
To maintain the luster and texture of your scarf, we recommend dry cleaning or gentle hand washing in cold water with a silk-safe detergent. Always air dry flat and iron on the lowest heat setting.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, items must be in their original condition to qualify for a refund.
Do you offer gift wrapping services?
Yes, every Scarf Specialist order arrives in our signature protective sleeve. During checkout, you can select our premium gift box option which includes a personalized handwritten note.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.